Trust & Security
Are your cleaners background-checked and insured?
Absolutely. Every HighShine professional undergoes a multi-state criminal background check and screening. We are fully licensed, bonded, and carry comprehensive liability insurance to protect your property and our team.
Do I need to be home during the cleaning?
No. Many of our clients provide a key or entry code. We maintain a secure Key Management Protocol to ensure your home or office remains safe at all times.
Service & Quality
What is your "10/10 Shine Guarantee"?
If any area does not meet our rigorous 50-point checklist, notify us within 24 hours. We will return and re-clean the area at no additional cost to you.
Do you provide your own supplies?
Yes. We arrive fully equipped with institutional-grade tools and eco-friendly cleaning solutions. You don’t need to provide a thing.
Booking & Pricing
Which areas in Texas do you serve?
We primarily serve Tarrant County, including Crowley, Fort Worth, Burleson, and Mansfield.
What is your cancellation policy?
We require 24-hour notice for any rescheduling or cancellations to avoid a small service fee. This allows us to manage our team’s schedule effectively.
